Customer Support Tickets on Storenvy
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If you sell on Storenvy, as I do, you may find yourself frustrated by not knowing the status of your customer support status tickets.
The Storenvy Facebook Support Group is continually full of sellers complaining about not hearing back from Storenvy support after submitting a question or concern through the support contact. Mostly during the weekends when Storenvy is closed, and well, let's also say there are plenty of impatient people selling online, who expect an immediate answer or in less than two days.
On a more realistic note, Storenvy is a small company of a handful of employees doing their best to handle the 60,000 store sellers and their customers, and therefore has to prioritize the customer support tickets. Someday, when Storenvy is making more profit they will be able to add more staff to their customer assistance. As it currently stands, after several years of giving free custom stores away with little profit for Storenvy, they are finally on track going into 2016 to make Storenvy more successful for their store owners and the shoppers who visit them.
On a more realistic note, Storenvy is a small company of a handful of employees doing their best to handle the 60,000 store sellers and their customers, and therefore has to prioritize the customer support tickets. Someday, when Storenvy is making more profit they will be able to add more staff to their customer assistance. As it currently stands, after several years of giving free custom stores away with little profit for Storenvy, they are finally on track going into 2016 to make Storenvy more successful for their store owners and the shoppers who visit them.
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I won't keep you in suspense any longer, and since you're probably going to forget anyway, I am not going to simply tell you how and where to look on the Storenvy website either, you'd probably get lost.
When you need to check your Customer Support Tickets on Storenvy, use the following link. I recommend you bookmark the page in your browser so its easy to find. If not, just come back to this How To Sell Online page and the link will still be here waiting.
You will need to visit this page and log in with your store account name, just like you do when you log into your Store.
https://support.storenvy.com/customer/portal/private/cases?filter=my
This will take you directly to all of your tickets status's on Storenvy, show you who is helping you, (Usually the amazing Amani Hope), your Case ID Number, The current status and date the case was last updated.
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