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What happens when the Make An Offer Bundle Shipping Label is Wrong?
While listening to my friend and fellow reseller Esme talk with others during a recent live stream video on her channel Reselling with Esme on YouTube those in discussion brought up having issues with a new feature on Mercari that I hadn't experienced or heard about.
Mercari updated their app version of the marketplace, Make An Offer with the ability for buyers to select multiple items from the same seller to create a bundle and then send an offer for all of the items to the seller.
Though the ability to "Make an offer" on a single item for sale is available on both the Mercari website and app, the ability to make an offer for multiple items as a bundle only works with the app at the time of this article and associated video.
I decided that if anyone offered me a decent bundle offer in the future, I would accept it so I could find out how it worked and talk about it.
Fortunately, a few days later I received my first multiple item bundle offer from a shopper. It wasn't the best deal, but I accepted it.
It looked like a normal "Make an offer" other than listing all the items that were to be included in the sale, instead of just a single item.
Then I went to create a shipping label, and this is what I recall Esme and her live stream guests talking about.
When I clicked the "Create shipping label" option, there were no options to edit the shipping weight, which I found intriguing, because I knew if Mercari were to generate a shipping label based on their bulk rate labels, the shipping price would be over three pounds.
What I didn't expect was for Mercari to generate an underweight shipping 15.9 oz First Class shipping label for the bundle. That concerned me quite a lot, and so I messaged the buyer letting them know I needed to put the bundle processing on hold until I heard back from Mercari for a inquiry I submitted about the issue.
Fortunately the buyer was understanding, and after digging through Mercari's Help section and finding no information about creating a bundle, I eventually stumbled across the help section for "Make an offer". It didn't even cross my mind that Mercari would put information about creating a bundle under the make an offer section, but that is what they did. Unfortunately, they only provided a very vague outline of how it works, and in retrospective, it makes sense.
So I fooled the Mercari Help section into letting me make a customer service inquiry, I say fooled, because Mercari provides a very tiny list of possible questions or options that you can choose to get through to their customer support.
I let Mercari know that their 15.9oz First Class label wasn't enough to cover the weight of the bundle offer, that I didn't see an option to edit the label and how would they like me to fix it?
Meanwhile while waiting for a response, a second bundle came in from another shopper, then a third one. The third one I rejected because the shopper low balled me buy over 50% of the value. Then when I countered with a reasonable discounted price considering I was already at bottom prices for those items since I was clearing them out to get ready for a move, that person countered my counter offer with the exact same low-ball offer. So I blocked them. Never waste your time with low-ballers who are jerks.
The second bundle offer I was interested in however, but only depending on how the shipping label issue resolved to my satisfaction with Mercari customer support.
Around five hours later, I received Mercari's response from their customer service which I discuss in the following YouTube video. And ultimately I ended up feeling comfortable enough accepting the second offer from the other shopper also.
I put the inquiry to Mercari, their response and my advice and suggestions for how you should handle this issue into a video so you can see the actual customer service inquiry as I discuss it.